At Rifnix Digital Solutions (“Rifnix”, “we”, “our”, “us”), we strive to build long-term partnerships based on transparency, quality, and mutual respect. This Cancellations & Refunds Policy outlines how cancellations and refunds are handled when you engage our digital services. By placing an order or working with us, you agree to this policy, which is designed to protect both parties and maintain a fair process.

1. Overview

Our goal is always to deliver work that meets or exceeds your expectations. We understand that project requirements may change or unforeseen circumstances might arise. This policy ensures clarity on how you can cancel services and under what circumstances refunds may be issued.

2. Cancellation Before Project Commencement

2.1 Initiating Cancellation

If you wish to cancel an order before we have commenced work, you may do so by contacting us via email at support@rifnix.com or through our website’s live chat.
It is your responsibility to inform us promptly if you decide to cancel.

2.2 Full Refund

For cancellations initiated before any project work has started, you will generally be eligible for a full refund. Refunds will be processed as quickly as possible, typically within seven (7) working days from confirmation of your cancellation.

2.3 Mistaken Orders

If you accidentally place an order or purchase the wrong service package, please contact us immediately. Provided we have not started the work, we will promptly cancel the order and issue a full refund.

3. Cancellations After Project Commencement

3.1 Work Already Performed

If you decide to cancel after we have started working on your project, we will charge a proportional fee based on the work completed up to the point of cancellation. This ensures our team is compensated for time, effort, and resources already invested.

3.2 Third-Party Costs

Any third-party costs incurred on your behalf (such as software licenses, premium plugins, stock assets, paid ad campaigns, or domain registrations) are non-refundable. These are paid immediately to external vendors and cannot be recovered.

3.3 Balance Refund

After deducting fees for work completed and any non-recoverable third-party expenses, the remaining balance (if any) will be refunded to you within seven (7) working days.

4. Completed & Delivered Projects

Once a project is completed, delivered, and approved (explicitly or implicitly through lack of feedback within the agreed review period), it is considered fully rendered. Payments for such completed services are non-refundable. However, we remain committed to reasonable post-delivery support as outlined in our service scope.

5. Revision & Rectification First Policy

Our primary objective is your satisfaction. Before considering any refund, we always encourage clients to allow us to address concerns through revisions, adjustments, or additional clarification. We typically include a reasonable number of revisions within the original scope. If issues arise that are within the scope of the initial agreement, we are committed to resolving them promptly.

6. Refund Eligibility Summary

7. Chargebacks & Disputes

We believe in handling disagreements professionally. If you have concerns, please contact us directly before initiating a chargeback or raising a dispute with your payment provider. We are fully committed to resolving matters amicably. Unauthorized chargebacks or disputes on valid charges may result in suspension of current or future services.

8. Processing Refunds

8.1 Payment Method

Refunds will be processed back to the original method of payment unless otherwise agreed in writing. Please note that some payment gateways or banks may take additional time to reflect the refund in your account.

8.2 Timeline

While we process refunds promptly upon agreement, it may take up to seven (7) working days for the refund to appear, depending on your bank or card provider.

9. Exceptional Circumstances

In rare situations such as major project disruptions due to unforeseen circumstances beyond either party’s control (for example, natural disasters, extended power outages, or internet blackouts), we will work with you in good faith to reach a fair adjustment, which may include partial refunds, revised timelines, or service credits.

10. Maintaining Fairness & Professional Standards

This policy ensures our business remains sustainable while still providing clients with flexibility and fairness. Our pricing is structured to account for the time, expertise, and resources we dedicate to each project. We trust our clients will honor these terms in the spirit of professional collaboration.

11. Questions or Special Requests

We understand every project and client relationship is unique. If you have any questions about this policy or wish to discuss a specific situation, please get in touch. We value open communication and will always try to accommodate reasonable requests.

Email: support@rifnix.com
Live Chat: Available on our website for immediate assistance during business hours.

Final Notes

By engaging our services or placing an order with Rifnix, you acknowledge that you have read, understood, and agree to this Cancellations & Refunds Policy. This policy is designed to ensure transparency and protect both parties, enabling us to maintain the high quality and reliability our clients expect.