At Rifnix Digital Solutions (“Rifnix”, “we”, “our”, or “us”), we recognize the importance of your privacy. This Privacy Policy outlines how we collect, use, store, protect, and share your personal information when you access our website, interact with our platform, or engage our services. By using our website or services, you consent to the practices described here.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information you voluntarily provide when you:

• Create an account on our platform

• Request a quote or place an order

• Subscribe to newsletters or updates

• Complete contact forms or surveys

• Communicate with us via email, chat, or phone

This information may include:

• Name, email address, phone number, company name, physical address

• Project details or specifications

• Payment and billing information

• Any other information you choose to share with us

1.2 Automatically Collected Information

When you access our website, we automatically collect certain data to enhance user experience and maintain security. This may include:

• IP address

• Browser type, device type, operating system

• Pages visited, time spent on pages, referring URLs

• Cookie identifiers and other tracking data

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to:

• Remember your preferences and settings

• Understand site usage patterns

• Provide personalized content

• Facilitate targeted advertising

You can control cookie settings through your browser, though disabling cookies may affect site functionality.

2. How We Use Your Information

We process your personal information for the following purposes:

• Service delivery: To provide, operate, and maintain our services, process transactions, and manage orders.

• Account management: To set up and manage your account, handle authentication, and communicate about your account.

• Customer support: To respond to inquiries, troubleshoot issues, and offer project updates.

• Improvements: To analyze how users interact with our website, develop new features, and optimize performance.

• Marketing: To send you promotional content, newsletters, and special offers if you have opted in. You can opt out anytime.

• Compliance: To enforce our Terms of Use, comply with legal obligations, and protect our rights or the rights of others.

3. Sharing Your Information

We may share your data with:

• Service providers: Such as payment processors, hosting companies, analytics platforms, email service providers, or CRM tools, who assist us in delivering our services.

• Third-party integrations: If you request or enable integrations with other platforms.

• Legal & regulatory: If required by law, regulation, legal process, or government request.

• Business transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction under confidentiality agreements.

We require all third parties who process your data to respect the security and confidentiality of your personal information.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. When we no longer need your data, we securely delete or anonymize it.

Examples of retention:

• Account information: as long as your account remains active

• Transaction records: to comply with tax and financial regulations

• Communication logs: to handle disputes or enforce agreements

5. Data Security

We implement robust technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption across our website

• Access controls and authentication measures for our systems

• Regular security audits and staff training

While we strive to protect your data, no online system is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any data breaches.

6. International Data Transfers

Depending on your location and the location of our servers or third-party providers, your data may be transferred to, stored, or processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data consistent with this policy and applicable data protection laws.

7. Your Privacy Rights

Depending on your location, you may have rights under data protection laws, including:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update or correct inaccurate data.

• Deletion: Request deletion of your data when it’s no longer needed or if you withdraw consent.

• Restriction: Ask us to limit how we process your data under certain circumstances.

• Data portability: Request that we provide your data in a structured, commonly used format.

• Object: Object to certain uses of your data, such as direct marketing.

To exercise these rights, please contact us at support@rifnix.com. We may need to verify your identity before fulfilling your request.

8. Marketing Communications

If you sign up for newsletters or marketing emails, we may contact you with updates, promotions, or insights related to our services. You can opt out at any time by:

• Clicking the unsubscribe link in our emails

• Adjusting communication preferences in your account settings

• Contacting us directly

9. Use of Cookies and Analytics

We use cookies, Google Analytics, and similar tools to understand how visitors interact with our site and to improve content and navigation. This data is aggregated and does not directly identify individuals. You may disable cookies through your browser settings; however, this may limit certain functionalities.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

11. Links to Other Websites

Our website may contain links to external sites that are not operated by us. We have no control over and assume no responsibility for their content or privacy practices. We encourage you to read their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we update, we will revise the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

Your trust is our highest priority. If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please reach out:

Email: support@rifnix.com
Live Chat: Available on our website during business hours

We are committed to addressing your inquiries promptly and transparently.